Testimonials

“We can’t speak highly enough of our experience working with Gloria and John. Selling the home where we raised our family, Gloria and John took a complex process and made it fast and fantastic! We had a wonderful experience selling our Palo Alto home with the Young Platinum Group. Gloria & John identified the improvement work that would generate positive ROI, and managed all the preparation for us as we relocated out of state. They were resourceful in securing vendors. We received regular and clear communications. They even secured us a new stove within budget during the Covid supply chain shortage. Their recommended improvement work generated an 8x ROI!

Gloria and John are data driven; they gave us constant updates on competitive listings on leading up to putting our home on the market. They helped us to define the value of our home, and helped us plan the list price. Their online, print, and word-of-mouth advertising were top-rate. Their connections with the agents and diligent follow-up allowed us to secure a preemptive all-cash offer that was higher than our expectation.

After close of escrow, Gloria and John proactively helped the new owners to solve their problems, and made our lives hassle-free. We will certainly work with Gloria and John again if we decide to move back to Palo Alto area and would recommend anyone in the Palo Alto area to consider working with them.”

“John and Gloria found me the perfect home!

When I knew I needed to move, and soon, I reached out to John and Gloria. They managed my transition with an abundance of care, cleverness, and service. As an emergency room physician, I’m familiar with stress, but certainly don’t need anymore when making this huge financial commitment, and the Young Platinum Group took the stress away from such a complex process.

They were excellent in advising me why NOT to buy something as much as when to consider hidden value.

They were clever in reaching out to off-market listings and finding ways to win that did not involve competing in a frenzy of multiple offers.

They handled foundation inspections, referred spectacular handymen and other specialists, navigated a complex escrow, and are an ongoing resource for all my house-related needs.

If you need a realtor, I can’t recommend them highly enough!”

“Gloria helps me buy and manage multiple properties. She offers unparalleled enthusiasm, service, and judgment to help me find the right opportunities. As an overseas homeowner and investor, she makes my life easy.

My first purchase was a home for my family in Palo Alto. Gloria carefully listened to our needs. She toured several neighborhoods and viewed homes with us, and helped us understand what kind of homes would suit us. She found us the right home (a brand new construction in a highly desirable neighborhood) while we were in Hong Kong. She effectively guided us to purchase the home without even seeing it in person. Because she took the time to learn our needs and tastes, it was the perfect purchase.

I subsequently bought other properties as investments. With her background in finance and local knowledge, Gloria provided excellent insights into the ROI of each of these opportunities. When the right opportunity presented itself, she worked tirelessly around the clock, despite the 15-hour time difference, to help us put in competitive offers and win. She also provides all the post-sale services to manage my investment properties (rental, property management, redevelopment, etc). I trust her with all my real estate needs in life.”

“John Young got us our dream home. We cannot recommend him and the Young Platinum Group team highly enough. He was fantastic to work with in every step of the process. While looking for homes, John found many off-market properties that fit our needs, not just listings off of major public sites. He was super responsive and proactive about getting us in to see properties because he knows that in the Bay Area, timing is everything. He went above and beyond when researching properties we were considering, including checking on plans for construction zones of adjacent properties because we were concerned about what our views would look like with construction going on nearby. When putting in offers, he took the time to explain all the details to us. His finance background and numbers savvy ensured we were comfortable with the offers we submitted. Both John and Gloria acted as our real estate therapists at times, helping us think through what we really wanted and why. We never felt pressured to make decisions we weren’t comfortable with at any time and always knew we were in competent hands. John’s help didn’t end after we got our offer accepted. John’s attention to detail helped us find items on our punch list that we would have missed. At the end, he even helped us negotiate the disclosures during the closing process and got us credit from the seller to completely cover our closing costs! And to top it off, he gifted us with handyman services to make sure everything was perfect in our new home on day one. Throughout our 6 month process, John always made himself available around our busy schedules, and his passion for helping others find their dream homes makes him a pleasure to work with. ”

“Our family has been looking for a home in the Palo Alto area for two years. Gloria understood our needs and explained the pros and cons of the different neighbourhoods and lots. Finally, Gloria showed us our ideal home and helped us to close the deal within one week at very satisfactory terms. She is also very attentive to our after sales needs and promptly responds to any questions and issues. This is very important as we live overseas and it is challenging to follow up from out of town. I highly recommend Gloria as a professional and realtor whether you are looking to buy or sell a home.”

“My husband and I started seriously considering owning our own property in Palo Alto sometime last year. Today we have already purchased our dream house at a reasonable price. All these would not have been possible without Gloria, our real estate agent, whom we cannot thank enough for all she has done for us. From day one she worked with us, we were constantly impressed by her dedication to work, professionalism and knowledge in the local market. She made every effort to understand our needs and preferences as an overseas property owner without being intrusive. She touched base with us on a regular basis and updated us on the overview of the Palo Alto property market. She made us feel and know we were in good hands.

Upon the listing of each new property that fell within our parameters, Gloria objectively analyzed and presented to us the pros and cons of it with our needs in mind. Her communications were always precise and to the point. She worked around the clock literally—we had numerous late night phone discussions due to time zone differences, she was always well prepared! She also offered preeminent after sale services. We, beyond doubt, entrusted her with our property management including rentals, tenting, maintenance etc. She is the best real estate agent I have ever worked with (and I have worked with quite a few). She made our house shopping experience not only hassle free, but an enjoyable one.”

“From start to finish, John was amazing. This was our first time buying a home, and John made us feel comfortable and informed throughout the process. It started with our first meeting: John walked us through the mechanics of home buying and asked us great questions to help us understand our tastes and values. He found and arranged open houses, weekend by weekend honing in on more interesting properties - including the one we ended up buying! When we decided to put in an offer, John coached us through making a reasonable, competitive bid. It was our first bid on our first house in a hot market - and it sailed through. And after that, John managed the many, many details of the contract. He told us what to focus on, what to worry about, and what we could safely skip.

As process-oriented people, we felt entirely comfortable with John’s guidance throughout. He made the experience feel sane and simple. We’d happily work with him again.”

“Our family had the good fortune of working with John and Gloria Young to purchase our home in Palo Alto. We had purchased Bay Area property before, but the competition for real estate that we encountered in Palo Alto was at another level. From the beginning, John’s introduction to the real estate market and process was informative and helped us to clarify our highest priorities, which led us to have great certainty in our decisions moving forward. He found a range of properties for our family to view, which was somewhat challenging given our specific neighborhood preference. John was always gracious and kind, earnestly seeking to understand our family’s values and needs. When the time came to make an offer, John provided us with data on comparable properties and historical trends so that we could submit a competitive and appropriate offer. We were overjoyed when our first offer was accepted! The Young Platinum Group does more than facilitate the purchase. Gloria has introduced us to a variety of vendors to help us take care of our new family home, and we trust that we will have their support in the years ahead. John and Gloria’s expertise, professionalism, devotion to their clients, and interpersonal warmth have made us feel very much at home here in Palo Alto.”

“John and Gloria really went the extra mile for me. When we decided to sell our Palo Alto house, we needed speed and flexibility and smarts. The Young Platinum Group delivered. We needed the house on the market before we moved out, and they recommended smart improvements and worked around my family’s busy schedule.

Once we had moved out, they did more work and listed it again. Most agents would not want to incur the double costs of marketing a house twice, but it was the right solution for our situation. They managed all the work of painting and inspections and new carpets and cleaning, but gave me control of the decisions. It was a lot of work but they made it seem easy.

Thanks to their skillful and diligent follow-up with other agents, and the 10(!) open houses they hosted personally, we had excellent knowledge of how to negotiate when the offers came in.

Multiple offers, multiple listings, leaving me free to manage family and business—what more could a seller want?”

“John and Gloria are unique and incredible partners for finding a home on the Peninsula.

We started our search while still living across the country and had a very high bar for what we were looking to find. They truly understood our needs and what we wanted to find. They patiently helped navigate and counsel us over the course of an entire year to ultimately find exactly the right place for us, at the right price. They went above and beyond and were always accessible, and always warm and positive. Their advice and insight (e.g., how to bid, what was more or less important to trade off, interpersonal dynamics of a deal that we needed to be aware of) were always right, even when we didn’t want to hear it.

Most importantly, you are not just a transaction with them. They genuinely take joy in building relationships and in helping you find a home that gives you joy. You can trust them completely, and they’ll welcome you into their lives as friends.”

“The best agents, who you should want to represent you! From the start of our search until the close of escrow, the Young Platinum Group found me a dream house and made it happen.

Starting with the buyer education process, which made me feel confident about what I was getting into, to the search process, where we efficiently toured 6 properties in a morning sandwiched into my busy schedule, John was looking out for my interests and explaining why I should care about certain things.

He eventually found a new listing on an un-finalled construction site, which was outside of my stated geographies… but he knew that I was an avid cyclist and that this was amazingly good for that. It was perfect, if unfinished. The competition was kept low because the house was not finalled, but John’s construction experience let him talk to the builder as an equal. We brought in experts and John oversaw the long escrow period, helping me feel calm in an unusual situation.

Eventually the house finished construction, and all the problems we noted were remedied. I’m now happily living there and could not be more happy with the Young Platinum Group’s professionalism, ability to spot value, negotiating skills, and basic friendliness. I’d recommend them to anyone!”

“My husband and I started searching for our first home in the Bay Area last fall. Once we connected with John Young, he listened to all of our needs and wishes and found us several possible homes that would make us happy. When we started to narrow down our list, he left no stone unturned regarding every detail about each house. Thus, when the time came to make an offer, we felt very comfortable with price, which ended up making both sides happy. The closing and escrow process went flawlessly, and now we’re getting ready to move into our home soon. We unequivocally recommend John to anybody looking for a new home on the Peninsula. His customer service is unmatched, his attitude very uplifting and positive, and his effort is tireless. He will be our realtor for all our future needs.”

“我在香港居住，长久以来已经想在美国寻求投资的机会。当我与Gloria倾谈的时候，我知道我能够实现这个梦想。

Gloria对于美国的物业，具有专业与透彻的了解。她在为我寻找适合的投资项目、争取最适合价格、租赁与管理方面，表现超卓的能力。她在完 成工作与维持极佳水平服务的热诚，可谓无出其右。

我原本以为，在旧金山湾区购置与管理物业，会是一件很麻烦的事情，因为我长时间都是在香港居留。Gloria令一切变得简单，而她提供的服务也非常可靠。凭借Gloria提供的服务，我对于我投资美国的决定充满信心。

我与丈夫对于Gloria提供的服务、迅速的响应与专业的意见深表欣赏。”

“From the moment we reached out to John about helping us with the sale of our San Carlos condo, he was absolutely on top of bringing together all the little things that go into a sale- from the paperwork to the staging to the photography and more. Since we had a newborn and a toddler on our hands we needed an agent who could help make this sale happen with very little stress, and John delivered. He quickly pulled together a plan of execution and was meticulous about all the details, ensuring that our place would have a clean bill of health for our potential buyers. He was also helpful in pulling some market analysis, helping us set our price point appropriately and with the right expectations for larger trends in the market. When it came time to list, he marketed the place on a wide variety of channels to ensure maximum exposure, which complemented the beautiful staging and photography he helped facilitate. John and team are a great choice if you’re looking for an agent who is proactive, organized, thoughtful, and will make your selling experience smooth and simple.”

“John Young did an amazing job working with us to find the right home. He was like our real-estate therapist, patiently helping us hone in on what was important to both of us even when we couldn’t articulate it ourselves, and helping us understand the tradeoffs between different neighborhoods in the peninsula. It was a six month journey through many houses and he was with us every step of the way. We found his expertise in building to be quite valuable too. He taught us what to look for in a structure and provided expert guidance in understanding the disclosures, at times steering us away from some red flags that we would not have been able to spot on our own. He was easy to work with and very responsive, no matter the question. We ultimately ended up with a home that balanced our need for nature and more space with our desire for community, all while in the midst of COVID restrictions. We would definitely recommend working with him if you are looking to buy (or sell) in the bay area.”

“My wife & I worked with Gloria to buy our first home in San Carlos. She was amazingly helpful for us throughout the whole process, and we are extremely thankful for having her with us.

Gloria is incredibly attentive and professional while she is working with you. For us, she was always available to help us see a property. She was always there when she said she would be – a super-important but under-rated trait you really want to have. She also made sure we made the right decisions for ourselves – never pressuring us into anything.

Gloria gave us amazing guidance during the home buying process as well. Never being pushy, she gave us great advice about drawbacks and features that we would not have otherwise thought of. Her experience, especially in the Bay Area, helped us understand the best parts of the neighborhoods we were looking at. And when it came to to make an offer & close, she had terrific loan agent recommendations that helped us a lot.

Most importantly, Gloria was tremendously effective in the offer & closing process. Her talents & professionalism here helped us win the home we wanted – even competing with all-cash offers. She is amazingly organized and follows through with precise efficiency. She helped us close on our new home in less than 16 days and move in quickly.

My wife & I fully trust Gloria, and without hesitation recommend working with her for anyone trying to buy or sell a home in the Bay Area.”